Handshake Method of Operation

Effective date: June 22, 2026 Handshake connects homeowners with home-service providers through a one-provider-at-a-time matching process. 1. A homeowner creates a request by choosing the service category, entering the project ZIP code, describing the work, and selecting a preferred contact method. 2. Handshake looks for providers that are approved, active, accepting leads, matched to the requested service category, and serving the homeowner's ZIP code. 3. The homeowner sees one eligible provider at a time. The homeowner may accept the provider, skip to the next available provider, or wait if no provider is available. 4. When a homeowner accepts a provider, the provider receives an anonymized lead summary. The provider may decline the lead or accept it. 5. A provider pays the listed lead acceptance fee before direct homeowner contact details are released. Contact information is released only after the payment step is completed or otherwise confirmed by Handshake. 6. After contact is released, the homeowner and provider communicate directly about scheduling, pricing, work terms, and completion of the project. 7. If a lead appears invalid or outside the stated matching rules, the provider may request a refund review through the Handshake dashboard. Handshake reviews the request and records the outcome. 8. Homeowners may leave a review after a provider has accepted the lead and contact details have been released. Handshake does not perform the home-service work and does not guarantee that a homeowner and provider will enter a service agreement. The platform provides the matching, lead routing, payment, refund-review, and account tools described above.