Privacy Policy

Effective date: June 22, 2026 Handshake respects customer privacy. This Privacy Policy explains how information is collected and used when homeowners, providers, and visitors use the Handshake website and related services. Information we collect Handshake may collect account details such as name, email address, phone number, role, password credentials, and communication preferences. For homeowners, Handshake may collect project details such as service category, ZIP code, city, state, urgency, project description, licensing preference, and preferred contact method. For providers, Handshake may collect business profile information, service categories, ZIP-code coverage, business contact details, licensing and insurance indicators, uploaded vetting documents, lead decisions, payments, refund requests, and review history. Handshake may also collect technical information such as device data, browser data, IP address, session data, cookies, logs, and security events. How we use information Handshake uses information to create accounts, route service requests, show provider matches, release contact details after accepted leads, process payments, review refund requests, protect the platform, communicate with users, improve the service, and comply with applicable obligations. How information is shared Handshake may share homeowner contact details with a provider only after the matching and lead acceptance process allows contact release. Handshake may show homeowners provider profile details that are relevant to choosing a provider. Handshake may share information with service providers that help operate the platform, including hosting, payments, email, security, analytics, and support tools. These providers may access information only as needed to perform their services. Handshake may disclose information if required by law, to protect the rights and safety of users, to prevent fraud or abuse, or as part of a business transfer involving the platform. Payments Payment processing may be handled by a third-party payment provider. Handshake does not need to store full card numbers when payments are processed by that provider. Cookies and similar technologies Handshake may use cookies and similar technologies to keep users signed in, remember preferences, operate security features, measure performance, and improve the customer experience. Data retention Handshake keeps information for as long as reasonably needed to operate the service, maintain records, resolve disputes, enforce policies, meet legal obligations, and protect the platform. Your choices Users may update account information through the dashboard where available. Users may request help with account or privacy questions through Handshake support channels. Security Handshake uses reasonable safeguards to protect information. No online service can guarantee absolute security, so users should keep passwords private and contact Handshake if they suspect unauthorized access. Children Handshake is intended for adults who can request or provide home services. The platform is not directed to children. Contact Privacy questions can be directed through the contact or support channels available on the Handshake website or account dashboard.